Terms & Conditions

You must read, agree with, and accept the terms and conditions contained in this Agreement, before you may become a corporate or individual user of AirTime4U platform. The onus is on you to access our Terms & Conditions, as well as any amendments made thereto and to contact AirTime4U Top Up Services in the event of any queries you may have.


In these Terms and Conditions the following terms shall have the following meaning:

  1. Operator: the natural or legal person who offers remote products and / or services to the consumer;
  2. Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a remote agreement with the operator;
  3. Processing fee: means the fee plus any additional charges applicable to each Transaction.
  4. Reflection period: the period in which the consumer may exercise his right of withdrawal;
  5. Recipient: means someone who receives the Top Up through the Service
  6. Validate: means check you have the right information before confirming your order
  7. Duration Transaction: a remote agreement regarding a series of products and / or services of which the delivery and / or purchase obligation is spread over time;
  8. Tax: means any taxes or charges payable in the Destination Country.
  9. Transfer Amount: the value of the Mobile Top-Up that the Sender wishes to send to the Recipient as a Transfer (excluding any applicable Service Fee);
  10. Order History: the record of Transfers made through an Account, which can be accessed through our Website;
  11. Transaction ID: the identification number assigned to a Transfer;

The Terms of Use (as may be amended from time to time) is a legal contract and an agreement between you, an individual customer, member, user, or beneficiary of this service of at least 18 years of age ("You"), and AirTime4U (together with its subsidiaries and other affiliates, "us", "we", "AirTime4U"), regarding your use of our mobile recharge services (known as "Service") to purchase airtime credit (known as "mobile top up") and related Services on our website www.airtime4u.com (known as the "Site"). AirTime4U reserves the right, at its sole discretion, to revise, add, or delete portions of these terms and use any time without further notice which shall be your responsibility to visit from time to time in order to stay abreast of any changes that the "Site" may introduce. DO NOT USE THIS WEBSITE if you do not accept all the terms of use stated herein and at other places (including but not limited to: Frequently Asked Questions, Privacy Policy) on this website. The services hereunder are offered by AirTime4U Top Up Services, located at: Saskatoon,SK. Canada

Eligibility: You shall be at least 18 years of age or over to register and avail the services of the "Site". You represents and warrants that he/she has the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity. The "Site" may terminate the registration of the "User", and any content or information that You have posted on the "Site" and/or prohibit You from using or accessing the Service or the Site (or any portion, aspect or feature of the Service or the Site) for any reason including the reasons stated above, at any time in its sole discretion, with or without notice, including without limitation if it believes that you are under 18 years of age. By using our website, you represent that you are at least 13 years old. Persons who are at least 13 years of age but under the age of 18 may only use our Websites with legal parental or guardian consent. Accordingly, you agree that you are at least 18 years of age or older or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, representations and warranties set forth in the Terms of Use; otherwise, please exit the Website.

By using AirTime4U's services the user accepts the rates, terms of use identified on this website. AirTime4U reserves the right to change, modify or discontinue, temporarily or permanently, the Website (or any portion thereof), including any and all content contained on the Website, at any time without notice. You agree that AirTime4U shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website.

Who we are: AirTime4u is only a Reseller of prepaid mobile recharge services. It is only a reseller of prepaid mobile services by telecommunications service providers ("DTOne") or other distributors or aggregators of such DTOne. AirTime4U is not a warrantor, insurer, or guarantor of the services to be provided by the Telcos. Recharge sold by us to you is sold without recourse against us for any breach of contract by the Telco. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the Recharge purchased must be handled directly between You (or the recipient of the Recharge) and the Network Operator.

Account and Registration: You agree that the information You provide to AirTime4U on registration and at all other times, including payment, will be true, accurate, current, and complete. You also agree that You will ensure that this information is kept accurate and up-to-date at all times. If you have reason to believe that your Account is no longer secure (e.g., in the event of a loss, theft or unauthorized disclosure or use of your account, PIN, Password, or any credit/debit card number login/password, if applicable), then you agree to immediately notify AirTime4U and indemnify AirTime4U from any liabilities that may arise from the misuse of your Account.

Verifications of Information: We may share some or all of the information you provide with the Payment Gateway Providers, and other statutory, regulatory and governmental authorities. By accepting these Terms and Conditions, you authorize AirTime4U to request for supplemental documentation at any time (before or after your AirTime4U Account has been activated), in order to verify your identity, the accuracy of the information provided. If we cannot verify that this information is accurate and complete, we may deny your use of the services, or close your AirTime4U Account at any time.

Third Party Sites, Products and Services; Links: The Services and/or the Site may include links or references to other web sites or services solely as a convenience to users ("Reference Sites"). AirTime4U does not endorse any such Reference Sites or the information, materials, products, or services contained on or accessible through Reference Sites. In addition, Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Services and/or the Site are solely between You and such entity. Access and use of reference sites, including the information, materials, products, and services on or available through reference sites is solely at your own risk.

Termination; Agreement Violations: You agree that AirTime4U, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate Your account (or any part thereof) or Your use of the Services and remove and discard all or any part of Your account, Your user profile, or Your recipient profile, at any time. AirTime4U may also in its sole discretion and at any time discontinue providing access to the Services, or any part thereof, with or without notice. You agree that any termination of Your access to the Services or any account You may have or portion thereof may be effected without prior notice, and You agree that AirTime4U will not be liable to You or any third party for any such termination. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies AirTime4U may have at law or in equity. Upon termination for any reason, You agree to immediately stop using the Services.

Online, Mobile Alerts and Communications:

  • We may from time to time provide automatic alerts and voluntary AirTime4U Account or payment related alerts. Further automatic alerts may be sent to you following certain changes to your AirTime4U Account or information, such as a change in your Registration Information.
  • Voluntary account alerts may be turned on by default as part of the Services. We may add new alerts from time to time, or cease to provide certain alerts at any time upon our sole discretion. Each alert has different options available, and you may be asked to select from among these options.
  • By accepting the terms and conditions and/or using the services, you accept that we may send the alerts to your registered mobile phone number and/or registered email id. You acknowledge that the alerts will be received only if the mobile phone is in ‘On’ mode to receive the SMS. If the mobile phone is in ‘Off’ mode then you may not get / get after delay any alerts sent during such period.
  • Electronic alerts will be sent to the email address provided by you as your primary email address for the services. If your email address changes, you are responsible for informing us of that change. You can also choose to have alerts sent to a mobile device that accepts text messages. Changes to your email address or mobile number will apply to all of your alerts.
  • We will make best efforts to provide the Service and it shall be deemed that you shall have received the information sent from us as an alert on your registered mobile phone number or email id and we shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. You cannot hold us liable for non-availability of the service in any manner whatsoever.
  • You acknowledge that the SMS service or email service provided by us is an additional facility provided for your convenience and that it may be susceptible to error, omission and/ or inaccuracy. In the event you observe any error in the information provided in the alert, you shall immediately inform us about the same. We will make best possible efforts to rectify the error as early as possible.
  • You further acknowledge that the clarity, readability and promptness of providing the service depend on many factors including the infrastructure, connectivity of the service provider. We shall not be responsible for any non-delivery, delayed delivery or distortion of the alert or for any errors in the content of an alert; or for any actions taken or not taken by you or any third party in reliance on an alert in any way whatsoever. Because alerts are not encrypted, we will never include your passcode. However, alerts may include your user name and some information about your AirTime4U Accounts. Depending upon which alerts you select, information such as a AirTime4U Account balance or Coupon Code may be included. Anyone with access to your email will be able to view the content of these alerts.
  • You agree to indemnify and hold us harmless and the SMS/email service provider including its officials from any damages, claims, demands, proceedings, loss, cost, charges and expenses whatsoever including legal charges and attorney fees which we and the SMS/email service provider may at any time incur, sustain, suffer or be put to as a consequence of or arising out of:

                  (i) misuse, improper or fraudulent information provided by you, and/or
                  (ii) you providing incorrect number or providing a number that belongs to that of an unrelated third party.

  • You also agree to receive information regarding what we perceive to be of your interest based on your usage history via SMS, email & phone call. This includes offers, discounts and general information.
  • By accepting the terms and conditions you acknowledge and agree that Freecharge may call the mobile phone number provided by you, while registering for the Service or to any such number replaced and informed by you, for the purpose of collecting feedback from you regarding the Services.
  • Grievances and claims related to Services should be reported to AirTime4U Support Team in the manner provided on the website.


Payment: We accept Visa and Master Credit Card, Debit Cards and Net banking as mode of payments which are processed through our payment gateway partner. No information pertaining to payment is shared with us as you fill all the payment related information on your bank's site.

Recharge: AirTime4U has tied up with a third-party enabler for the recharge. AirTime4U is not responsible for any delay, pricing or cancellation of recharge from mobile operators end. Though, best efforts are made to keep the service above acceptance levels.

AirTime4U provides real-time or pin based recharges. On every successful recharge the customer either receives an immediate recharge or a pin that is displayed on the transaction successful page or delivered to the customer via email and SMS. The delivery of pin to the customer via email, SMS and on the transaction successful mail is proof that recharge has been provided to the customer. It is the customer's duty to get the recharge credited to their mobile number by sending SMS or Dialing the short code of the service provider. AirTime4U shall not be held liable or responsible for any loss or non-utilization of the Pin as provided to the customer. Once a transaction is successful at AirTime4U and pin or etopup is provided to the customer, the recharge is deemed to have been delivered and the amount is non-refundable. AirTime4U shall not entertain any claims regarding refund or chargeback for the unutilized recharges and services.

User: Is solely responsible for the selection of mobile operator and the recharge amount. AirTime4U is not responsible for talk-time given against recharge done through airtime4u.com as this is purely at mobile operator's disposal.

Refunds: All sales are final with no refund or exchange permitted. You are responsible for the payment of the mobile number and all charges that result from these payments. We shall not be responsible for any payment for an incorrect mobile number. In case, money has been charged to your card or bank account or pre-paid payment instrument and a payment/service is not delivered by the service provider within 24 hours of your completion of the transaction then you may inform us regarding the same by sending an email to csupport@airtime4u.com. Please include in the email the following details: the mobile number, service provider name, payment value, transaction date and order ID. We shall investigate such incidents and if it is found that money was indeed charged to your card or bank account or pre-paid payment instrument without delivery of the payment/service then you will be refunded the money within 21 working days from the date of receipt of your email. All refunds will be credited to your card or bank account. We shall have the sole discretion to determine the mode of reversal from the above-mentioned options.

Coupon Redemption: Coupon redemption is purely subjected to standard and specified terms and conditions as stated below.

  1. Coupons code are only valid for 30 days
  2. Coupon can only be issued and redeemed after spending $200.

Exclussions and Limitations: The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
(a) excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company's literature; and
(b) excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Limitations and Liabilities: All transactions on the AirTime4U website, monetary and otherwise, are non-refundable, non-exchangeable and non-reversible, save and except in the event of proven gross negligence on the part of AirTime4U or its representatives, in which event the user agrees that the user shall only be entitled to a refund of the amount actually paid by the user and actually received by AirTime4U with respect to the recharge done by the user. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if AirTime4U has been advised of the possibility of such damage. Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, AirTime4U liability in such jurisdictions shall be limited to the extent of the amount actually paid for by any user while availing any of the services on the AirTime4U website.

Governing Law: Except as otherwise agreed by the parties, you agree that any claim or dispute you may have against AirTime4U must be resolved by a court situated in Saskatchewan, Canada. This Agreement shall be governed by the laws of Saskatchewan, without giving effect to any principles of conflicts of law.

Severability: If any provision of this Agreement is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.

Assignment: This Agreement, and any rights granted hereunder, may not be transferred or assigned by You without our prior written consent which may be withheld in our sole discretion, but may be assigned by us without restriction. Any assignment attempted to be made in violation of this provision shall be void and of no effect.

Waiver: Unless otherwise expressly stated in this Terms and Conditions, the failure to exercise or delay in exercising a right or remedy under these Terms and Conditions will not constitute a waiver of the right or remedy or a waiver of any other rights or remedies, and no single or partial exercise of any right or remedy under these Terms and Conditions will prevent any further exercise of the right or remedy or the exercise of any other right or remedy.

Indemnification: You agree to indemnify, save, and hold AirTime4U, its affiliates, contractors, employees, officers, directors, agents and its third party suppliers, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to Your use or misuse of the Services or of the Site, any violation by You of this Agreement, or any breach of the representations, warranties, and covenants made by You herein. AirTime4U reserves the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify GoRecharge, including rights to settle, and You agree to cooperate with AirTime4Udefense and settlement of these claims. AirTime4U will use reasonable efforts to notify You of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement.

Force Majeure: Neither party shall be liable to the other for any failure to perform any obligation under any agreement which is due to an event beyond the control of such party including but not limited to any Act of god, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms of use of any agreement contained herein.

Christmas Promo: Please note that the C$3 will be in the form of a coupon to use on your next purchase and its only valid for the promotion period(8days)